Returns Policy - Clothes Cove

Thank you for shopping with clothescove. We value your trust and are committed to delivering high-quality products and excellent service. This Return Policy outlines the terms and conditions applicable to product returns and exchanges. By placing an order with us, you acknowledge and agree to the policy described below.

1. Eligibility for Return

Customers may request a return or exchange of eligible items within 180 calendar days of the delivery date, subject to the following conditions:

The item must be in new, unused condition, with all original tags, labels, and packaging intact.
The item must not have been washed, worn, altered, or damaged after delivery.
Returns must be accompanied by the original purchase receipt or valid proof of purchase.
Items not meeting the above criteria may be deemed ineligible for return and will not be refunded or replaced.

2. Exclusions

The following items are not eligible for return or exchange, except where required by applicable law:

Items sold as “Final Sale” or at clearance discount.
Custom or personalized items with customer-supplied content (e.g. names, designs, images).
Products damaged due to misuse, negligence, or improper care.

Note: We are not liable for customer errors, including typographical mistakes, image issues, or order input inaccuracies. Please carefully review your order prior to checkout.

3. Return Procedure

To initiate a return, customers must contact our Customer Support team via the Contact Us page or by emailing support@clothescove.com within the designated return period. To expedite processing, please provide the following:

Full name and contact information associated with the order.
Order number.
Detailed reason for return.
Photographs clearly depicting any defect or issue (if applicable).
Indication of whether a refund or replacement is requested.

After receiving your request, our team will assess eligibility and provide further instructions, including a designated return address.

4. Return Shipping

Free Returns: All eligible returns are completely free of charge. Customers will not incur any return shipping fees, regardless of the reason for return, as long as the item meets the conditions stated in this policy.
How it works: Once your return request is approved, our support team will provide a prepaid return label and clear instructions to ensure a smooth and hassle-free process.

5. Important Disclaimers

Items returned without prior approval or outside the designated time frame may not be accepted.
Partial refunds may be issued at our discretion for items not returned in full or in original condition.
clothescove reserves the right to amend or update this policy at any time, with or without prior notice.

6. Contact Us

If you have any questions regarding our Return Policy or if you need assistance with a return, our Customer Support team is available Monday through Friday, from 9:00 AM – 6:30 PM (EST).

Company Name: Courtney Gay Wilson LLC
Address: 114 Ralph Ablanedo Dr, Austin, TX 78748, United States
Email: support@clothescove.com