Refund Policy
Thank you for shopping with clothescove. We value your trust and are committed to delivering high-quality products and excellent service. This Refund Policy outlines the process, timeline, and conditions applicable to refund requests.
1. Processing & Refunds
- Upon receipt of the returned item, our team will conduct a quality inspection to confirm condition and eligibility.
- Once the return is approved, a refund will be issued to the original payment method within 5-10 business days.
- In the case of a replacement, the new item will be shipped within 5 business days following approval.
- Customers will be notified via email at each stage of the process.
2. Eligibility for Refund
Refunds may only be processed for items that:
- Have been approved and inspected after return.
- Meet all conditions outlined in the Return Policy.
- Were defective, incorrect, or not as described.
3. Refund Timeline
- Processing begins once the returned item has been delivered and approved.
- The exact refund posting time depends on your bank or payment provider.
- Please allow up to 10 business days for funds to appear in your account.
4. Important Disclaimers
- Items returned without authorization or outside the designated return period may not be refunded.
- Partial refunds may apply if the item is not returned in its original condition.
- clothescove reserves the right to modify or update this policy without prior notice.
5. Contact Us
If you have any questions about your refund or need further assistance, please contact our Customer Support team:
Company Name: Courtney Gay Wilson LLC
Address: 114 Ralph Ablanedo Dr, Austin, TX 78748, United States
Email: support@clothescove.com
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
We appreciate your business and thank you for choosing clothescove.