Frequently Asked Questions (FAQs) – Clothescove.com
Welcome to our FAQ section! Here you’ll find answers to common questions about clothescove.com, operated by Abraham George LLC. If you can’t find what you’re looking for, please don’t hesitate to contact us.
General Questions
Q: What is Clothescove.com?
A: Clothescove.com is an online retail store operated by Abraham George LLC, offering a diverse range of products for your needs.
Q: How can I contact customer support?
A: You can reach us during our support hours (6:00 AM – 9:00 PM EST, Monday – Friday) via:
- Email: support@clothescove.com
- Phone: +1 301-802-8167
- Address: 716 Thornwood Drive, Odenton, MD 21113, United States
Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods through our trusted payment gateways. Your payment information is processed securely.
Q: Is my payment information secure?
A: Yes, absolutely. Your payment information is processed by secure third-party payment gateways. We do not store your full credit card details on our servers.
Q: How do I cancel my order?
A: You can request to cancel your order if it has not yet been processed for shipment. Please refer to our Cancellation and Exchange Order Policy for detailed instructions and conditions. Once an order has shipped, it cannot be canceled and will fall under our Refund and Returns Policy.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to all states within the United States of America.
Q: What are your shipping costs?
A: We charge a flat rate shipping fee of $5.00 USD per order.
Q: How long does shipping take?
A: Orders are processed within 1 to 3 business days. The estimated transit time is 14 to 21 business days. Therefore, the total estimated delivery time is typically 15 to 24 business days from the date of your order. Please note that these are estimates and may vary due to external factors. For full details, please review our Shipping Policy.
Q: How can I track my order?
A: Once your order has been shipped, we will provide you with tracking information via email so you can monitor its progress.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns for both defective and non-defective products within 60 days of receipt. Items must be in new, unused condition with original packaging. Returns are processed by mail, and there is no restocking fee. Refunds are typically processed within 3 days of receiving the returned item. Please see our Refund and Returns Policy for complete details.
Q: Do you accept exchanges?
A: Yes, we do accept exchanges. The item must be in new condition and initiated within the 60-day return window. Exchanges are processed by mail. Please refer to our Cancellation and Exchange Order Policy and Refund and Returns Policy for full eligibility and process details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team with your order number. We will guide you through the necessary steps.
Products
Q: Are the product images accurate?
A: We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device’s display of any color will be exactly accurate. For more information, please refer to our Terms and Conditions.
Contact Us
If you have any other questions, please do not hesitate to contact us:
Operated by: Abraham George LLC
Address: 716 Thornwood Drive, Odenton, MD 21113, United States
Email: support@clothescove.com
Phone: +1 301-802-8167
Support Hours: 6:00 AM – 9:00 PM EST (Monday – Friday)
