Cancellation and Exchange Order Policy – Clothescove.com

This Cancellation and Exchange Order Policy applies to all orders placed on clothescove.com, operated by Abraham George LLC. We understand that circumstances may change, and we strive to accommodate your needs as efficiently as possible.

1. Order Cancellation

You may request to cancel your order if it has not yet been processed for shipment.

  • Before Shipment: If your order has not yet entered the shipping process, you may contact us immediately to request a cancellation. We will process a full refund to your original method of payment.
  • After Shipment: Once an order has been shipped, it cannot be canceled. In this case, the order will fall under our Refund and Returns Policy. You will need to receive the item and then follow the returns procedure.

How to Request a Cancellation:

To cancel an order, please contact our support team as soon as possible with your order number.

2. Order Exchange

We are happy to facilitate exchanges for products. Our exchange process is designed to be straightforward and is aligned with our return guidelines.

  • Eligibility: Products eligible for exchange must meet the conditions outlined in our Refund and Returns Policy. This means the item must be a new product, unopened in original packaging or never used, and initiated within the 60-day return window.
  • Exchange Method: Exchanges are typically processed by mail. You will follow the return procedure for the item you wish to exchange.
  • Restocking Fee: There is no restocking fee for exchanges.

How to Request an Exchange:

To initiate an exchange, please contact our support team. We will guide you through the process, which generally involves returning the original item and then placing a new order for the desired item. This ensures you receive the correct item promptly and helps us manage inventory effectively.

For more detailed information regarding product condition, return window, and the overall process, please refer to our full Refund and Returns Policy.

3. Contact & Support

For any questions regarding our Cancellation and Exchange Order Policy, or to initiate a cancellation or exchange, please contact us:

Operated by: Abraham George LLC
Address: 716 Thornwood Drive, Odenton, MD 21113, United States
Email: support@clothescove.com
Phone: +1 301-802-8167
Support Hours: 6:00 AM – 9:00 PM EST (Monday – Friday)